Remote Viewing iOS Devices

About this task

This procedure is only supported on devices running iOS 11 or later and enrolled with a SOTI MobiControl iOS device agent 13.2 or later.

Note: You can also remote view devices running older iOS versions with some limitations. These devices must have a SOTI MobiControl device agent or SOTI MobiControl SDK-enabled app installed and running in the foreground. This limits the administrator to viewing only the agent or SDK-enabled app. To initiate a remote view session, click the Remote View device action on the iOS device.

To remote view iOS devices:

Procedure

  1. Select the iOS device that you want to remote view to open its Device Information panel.
  2. Instruct the device user to begin a screen recording session that targets the SOTI MobiControl device agent. You can use a Send Message or Send SMS device action.
    1. On the iOS device, go to Settings > Control Center > Customize Controls then add Screen Recording as an option.
    2. Swipe up to bring up the Control Center and long press the Screen Recording button.
    3. Select SOTI MobiControl and then press Start.
      The device will receive a notification stating Connection to SOTI MobiControl has been established.
  3. Initiate a remote view session using the Remote View device action to view the device screen.
To end the remote view session:
  1. Instruct the device user to end the screen recording session and then close the remote view session in SOTI MobiControl.